HAW COVID-19 Policies for Clients:


The CDC currently states:

“There is no evidence that COVID-19 can spread to people through the water used in pools.”


The policies and procedures detailed below are mandatory for all Head Above Water clients in order for Head Above Water to provide services safely and responsibly in the wake of COVID-19. It is Head Above Water’s utmost priority to keep all clients and their swim instructors healthy. These policies are subject to change at Head Above Water’s discretion.


  • Under no circumstances should a client attend their swim lesson if the swimmer (or the caregiver bringing the swimmer to the lesson) is sick, experiencing symptoms of illness, or if there has been any exposure to a person who has tested positive for COVID-19. In these cases, the client must contact the HAW office immediately so that the swim lesson(s) can be canceled.

  • Parents should screen themselves and their child/children before leaving home to come to the property.  Anyone with symptoms consistent with COVID-19 including fever, cough, shortness of breath, difficulty breathing, chills, repeated shaking chills, muscle pain, headache, sore throat or new loss of taste or smell should remain at home in isolation.

  • All Swim Instructors have been informed that under no circumstances should he/she come to work if they are sick, experiencing symptoms of illness, or if they have been exposed to a person who has tested positive for COVID-19. In this case, the Swim Instructor has been instructed to contact the HAW office immediately so that his/her lessons can be canceled and rescheduled. The HAW office will then reach out to the client to discuss the options for a substitute teacher or reschedule the class for an alternate date.

  • Your Swim Instructor has complete authority to cancel your swim lesson at any time if Instructor observes anyone attending the swim lesson to be experiencing symptoms of illness.



  • Head Above Water’s cancellation policy is as follows:

All cancellations must be made 24 hours before your scheduled lesson via the Head Above Water Client Portal. If for any reason you are not able to access the portal, you must contact the Head Above Water Office directly via email, text, or phone call (instructors are not responsible for relaying any information). A cancellation made with less than 24-hour notice will result in your lesson being forfeited and no make up lesson offered. This policy includes cancellations for sickness, weather (rain/cold), and any other reason.



  • As of March 7, 2022, face masks/coverings are now optional, for both swim instructors and clients. Swimmers will not wear masks while in the swimming pool. All swim instructors will have masks available and clients may request that their swim instructor wear a face mask. If you have asked your swim instructor to wear a face mask, there may be some instances where your swim instructor may have to temporarily remove his/her mask in order to fully demonstrate a skill to the swimmer. In these cases, swim instructor will do their best to be unmasked for the shortest time possible, while still being able to provide a productive learning experience to the swimmer.



  • Soap and water is available in the bathroom for hand washing as well as single-use disposable paper hand towels for drying hands. 

  • Hand Sanitizer is available in multiple areas including at entrance/exit and in seating areas.

  • There will be cleaning supplies readily available on the property at all times.


  • Clients may not enter the backyard more than five (5) minutes before their scheduled lesson time. If a client arrives early and waiting in their car is not feasible, client may use the front yard seating area to wait until their lesson time is approaching. Please enter the property as close to your official lesson start time as feasibly possible.

  • Clients should use caution when entering through the side gate in order to allow families to keep a 6-foot distance at all times. That is, if you are walking in and you see another family walking out, please wait to the side to allow the family who is exiting to do so before you enter.

  • Upon entering through the side gate, please use the hand sanitizer provided. It is also recommended to use the hand sanitizer upon exiting.

  • While on the property, clients must maintain an approximate 6-foot distance between them and any other family present as well as between them and the Swim Instructor.

  • If you enter the backyard and the client before you is still present, you must use the secondary seating area (nearest to the house) until the family before you has completely exited the seating area under the pergola. Under no circumstances may two separate families sit in the pergola seating area at the same time. Please be courteous to the client before/after you in entering/exiting the seating areas in a timely fashion.

  • The first 25 minutes of a 30-minute appointment, the first 40 minutes of a 45-minute appointment, or the first 55 minutes of a 60-min appointment will be dedicated to in-the-water instruction. The last 5 minutes of your appointment time will be dedicated to getting out of the pool, drying off, changing clothes and exiting the premises so that the next client can begin their lesson on time. This buffer time is built in for everyone's health and safety during this unprecedented time.

  • Client must leave the property immediately upon completion of lesson. Drying off and changing clothes is allowed but a client should not remain on the property for any more than five (5) minutes after the completion of their lesson.

  • The restroom will be available for use but please refrain from using it unless absolutely necessary. As much as possible, changing clothes should be done on the deck (if age-appropriate).


  • There will be friendly, yet firm communication regarding these safety policies and it is understood that both Swim Instructor and client will abide by all procedures outlined.

  • Client should contact the HAW office if there are any issues or concerns related to the instructor’s adherence to the safety protocols.

  • Please check your phone/email regularly to keep up to date with information regarding potential lesson cancellations due to instructor illness (or any other reason).