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If your question is not answered below, please send us an email at firstname.lastname@example.org or call us at (310) 867-9282 .
We will gladly answer any and all questions you have about our services. We are committed to making sure that you pick the right program for your swimmer!
Q: Will my swimmer have the same teacher for every class?
We believe it is very important for your swimmer to build a relationship with his or her swim instructor. For that reason we do our best to schedule all your lessons with the same teacher. Occasionally, a substitute teacher may be assigned to teach your lesson (e.g. if your teacher is sick or out of town). In these rare cases, we will always give you the option to complete your scheduled lesson with the substitute teacher (if one is available) or to cancel and reschedule your class with your normal teacher (note: when rescheduling a class for any reason, your regular day/time may not be available but we will do our very best to find a lesson time that works for you). CLICK HERE to learn more about our wonderful swim instructors.
Q: How many lessons will it take to learn how to swim?
This is probably the most frequently asked question and also the most difficult to answer because every student learns at his or her own pace. At Head Above Water we take a tailored approach to ensure that each swimmer gets the most out of his or her classes. The private lesson structure allows for the teacher to customize a lesson plan based on the swimmer's background and previous aquatic experience, learning style, and unique goals. We meet the swimmer where they are and believe in a fun, skill-oriented approach. This ensures that the swimmer builds a positive association with the water and has fun while learning as much as they can about water safety and independent swimming. All this to say, one swimmer may learn to swim in one package of lessons, while another may need consistent lessons all season long - it varies from swimmer to swimmer! What we do know is learning to swim takes consistency and patience and we strive to honor each swimmer's individual journey in the learn-to-swim process. However long it takes, we commit to FUN and PRODUCTIVE classes! CLICK HERE to read our Learn-To-Swim Tips.
Q: Do you guarantee that my child will learn how to swim?
Because every child learns differently, we cannot guarantee that your child will learn to swim in a specific number of classes. In the nearly 20 years we've been in business, Head Above Water is proud to have had HUGE success in teaching thousands of children how to swim, but the length of time it will take each child to become an independent and water-safe swimmer varies from child to child. CLICK HERE to read our Learn-To-Swim Tips.
Q: What ages do you work with?
We offer our swim lesson services to swimmers age 6 months through adult. CLICK HERE to learn more about our services.
Q: What happens if I can't make it to one of my scheduled classes?
All cancellations must be made 24-hours before your scheduled lesson and cancellations must be made with the Head Above Water Office (not your swim instructor). If you are not able to provide 24-hour notice, your swim lesson will be forfeited and no make-up lesson can be offered. A maximum of 3 make-up lessons can be scheduled during each class package. Make-up lessons must be scheduled within 365 days from the purchase date of the classes and are not guaranteed with the same teacher nor are they guaranteed on specific days/times. Again, in order to cancel you must contact the Head Above Water office more than 24 hours in advance. Instructors will not be responsible for relaying any information.
Q: Do my lessons have to happen on consecutive weeks?
No! One of the great things about Head Above Water is our flexible scheduling options. If you are going to be out of town for a week, no problem. We will simply cancel the class for that week and reschedule for a future week. If you want to buy an 8-lesson package and use three classes now and use the remaining five classes two months from now, no problem! Regardless of how you would like to schedule your lessons, we are here to make your life easy and tailor the services around your unique and busy schedule.
Q: What happens if it's raining or cold out?
We do conduct swim lessons in all kinds of weather - clouds, rain and all! Children find it fun to swim in the rain! The only reason we would cancel the lesson is if there is thunder and/or lightning within 30 minutes before or during the lesson. In that case, we would get out of the pool immediately and reschedule the class. If you would prefer to cancel your lesson due to weather conditions (or any other circumstance) please contact our office at least 24 hours in advance of your class to cancel and we will be happy to reschedule it for you. Lessons are not eligible to be rescheduled due to chilly weather or rain if the class is canceled with less than a 24-hour notice. We recommend you check the weather report the day before your lesson to make sure conditions are suitable for you.
And as a reminder Head Above Water's West LA Pool is heated between 90-93 degrees year-round! On days where it might be cooler outside, our pool water will be even warmer so that the swimmer is always comfortable no matter what the weather conditions are.
Q: Can I pick any teacher I want from your instructor list?
We can absolutely take your request for a specific teacher. However, we cannot guarantee that we will be able to schedule you with that teacher. Each teacher works in a different part of town and has different availability so we need to take your location and scheduling preferences into account when picking an instructor. We do believe it's very important to get the correct match between a swimmer and a swim instructor so if you have teacher preferences we will be happy to take those preferences into consideration. CLICK HERE to learn more about our wonderful swim instructors.
Q: Which teacher will my swimmer be matched with?
We take many things into account when matching a swimmer with a swim instructor. First, each of our teachers work in a different part of town (e.g., some work on the westside while others work in the San Gabriel Valley). Next, each of our teachers has different availability (some teachers work weekdays while others work only weekends; some teachers work in the morning while others in the afternoons). Lastly, each of our teachers has different specialties (some teachers are parent-and-me specialists, other teachers are best working with young beginners from age 2-5, while other teachers focus more on intermediate swimmers who need to work on proper strokes). We gather information about the swimmer and make a specific determination about which instructor will be best. CLICK HERE to learn more about our wonderful swim instructors.
Q: What if the teacher who gets assigned to my lessons is not a good fit for my swimmer?
We believe that it is EXTREMELY important to get the correct match between a swimmer and his/her swim instructor. If for any reason you believe your teacher is not a good fit, please call us and we will be more than happy to discuss options for assigning a new teacher for your remaining lessons. Please never hesitate to contact us if there is ever ANYTHING we can do to make your experience better!
Q: What if my swimmer doesn't like it or isn't ready for lessons?
While we never anticipate a swimmer having a poor experience in the pool, there could be many reasons why the swim lessons may not work out for the swimmer this time around. Whatever the reason, if at any point throughout your series of lessons you decide you want to discontinue your classes we can always hold a credit on file for you to resume your lessons at a later time, or even provide you a refund for your unused lessons if you prefer to get your money back. Please review our refund policy HERE.
Q: Do you have policies regarding COVID-19?
We are taking many precautions due to the COVID-19 pandemic, at our Head Above Water pool as well as at in-home lessons. For more information on these policies, please email us at email@example.com.