HAW COVID-19 Policies for Clients:

In-Home Swim Lessons

The CDC currently states:

“There is no evidence that COVID-19 can spread to people through the water used in pools.”


The policies and procedures detailed below are mandatory for all Head Above Water clients in order for Head Above Water to provide services safely and responsibly in the wake of COVID-19. It is Head Above Water’s utmost priority to keep all clients and their swim instructors healthy. These policies are subject to change at Head Above Water’s discretion.


  • Under no circumstances should a swim lesson take place if the swimmer or anyone in the swimmer's household is sick, experiencing symptoms of illness, or if there has been any exposure to a person who has tested positive for COVID-19. In these cases, client must contact the HAW office immediately so that the swim lesson(s) can be canceled.

  • All Swim Instructors have been informed that under no circumstances should he/she come to work if they are sick, experiencing symptoms of illness, or if they have been exposed to a person who has tested positive for COVID-19. In this case, the Swim Instructor has been instructed to contact the HAW office immediately so that his/her lessons can be canceled and rescheduled. The HAW office will then reach out to the client to discuss the options for a substitute teacher or reschedule the class for an alternate date.

  • Your Swim Instructor has complete authority to cancel your swim lesson at any time if Instructor observes anyone on the property experiencing symptoms of illness



  • Head Above Water’s normal cancellation policy is as follows:

All cancellations must be made 24 hours before your scheduled lesson via the Head Above Water Mobile App or directly with the Head Above Water Office via email, text, or phone call (instructors are not responsible for relaying any information). A cancellation made with less than 24-hour notice will result in your lesson being forfeited and no make up lesson offered. This policy includes cancellations for sickness, weather (rain/cold), and any other reason.

  • ​For the time being and until decided otherwise by Head Above Water, the following has been added to the cancellation policy:

We will not offer lessons if the swimmer (or the caregiver bringing the swimmer to the lesson) is sick, experiencing symptoms of illness, or if there has been any exposure to a person who has tested positive for COVID-19. Similarly, your Swim Instructor will cancel the lesson if they are sick, experiencing any symptoms of illness, or are exposed to anyone who has tested positive for COVID-19. In these cases, your swim lesson will be canceled. If anyone is experiencing symptoms less than 24 hours before the lesson and you need to cancel your class, please email or call us as soon as possible to discuss your options. As a courtesy to your Swim Instructor, please contact the office as soon as feasibly possible when you need to cancel a lesson due to illness.


  • If an adult/caregiver is present in the pool area during the lesson, whether he/she is in the water or not, the adult/caregiver is REQUIRED to wear a mask for the duration of the lesson.

  • The swimmer will NOT wear a mask in the swimming pool.


  • Swim Instructor will have face mask and/or face shield on (covering mouth and nose) at all times while on the property, including before, during, and after the lesson, with some exceptions:

    • During the swim lesson, Instructor will keep mask/shield on at all times. The only exception to this shall be when an Instructor needs to demonstrate something to the swimmer where the Instructor’s face or mouth must be in the water. In this case, Instructor may temporarily remove mask/shield, demonstrate skill, and then replace mask/shield.


  • If possible, please allow your Swim Instructor to use an entrance that provides direct access into your backyard/pool area so they do not have to traverse inside your home.

  • If possible, please keep doors open or open the doors that your Swim Instructor has to walk through so as to limit the number of surfaces that the Instructor has to touch while on your property.

  • While on the client’s property, the Swim Instructor will do their best to maintain an approximate 6-foot distance between him/her and any other person present.

  • Instructors will use alcohol-based hand sanitizer or wash their hands with soap and water between when traveling from one client to the next. 

  • During the swim lesson, only one adult/caregiver should be present in the pool area in order to avoid gatherings of more people than necessary.

  • Instructor will leave the property immediately upon completion of lesson.


  • Swim Instructor may employ a minimal use of toys/equipment during the lesson. Instructor will keep all toys/equipment that are not presently being used in a spot out of the swimmer’s direct reach as to avoid the swimmer excessively touching toys/equipment unnecessarily.

  • Instructor will not eat while on a client’s property.

  • There will be friendly, yet firm communication regarding these safety policies and it is understood that both Swim Instructor and client will abide by all procedures outlined.

  • Client should contact the HAW office if there are any issues or concerns related to the instructor’s adherence to the safety protocols.

  • Please check your phone/email regularly to keep up to date with information regarding potential lesson cancellations due to instructor illness (or any other reason).