HAW COVID-19 Policies for Clients:

In-Home Swim Lessons

The CDC currently states:

“There is no evidence that COVID-19 can spread to people through the water used in pools.”

[https://www.cdc.gov/healthywater/swimming/index.html]

The policies and procedures detailed below are mandatory for all Head Above Water clients in order for Head Above Water to provide services safely and responsibly in the wake of COVID-19. It is Head Above Water’s utmost priority to keep all clients and their swim instructors healthy. These policies are subject to change at Head Above Water’s discretion.

ILLNESS POLICIES

  • Under no circumstances should a swim lesson take place if the swimmer or anyone in the swimmer's household is sick, experiencing symptoms of illness, or if there has been any exposure to a person who has tested positive for COVID-19. In these cases, client must contact the HAW office immediately so that the swim lesson(s) can be canceled.

  • All Swim Instructors have been informed that under no circumstances should he/she come to work if they are sick, experiencing symptoms of illness, or if they have been exposed to a person who has tested positive for COVID-19. In this case, the Swim Instructor has been instructed to contact the HAW office immediately so that his/her lessons can be canceled and rescheduled. The HAW office will then reach out to the client to discuss the options for a substitute teacher or reschedule the class for an alternate date.

  • Your Swim Instructor has complete authority to cancel your swim lesson at any time if Instructor observes anyone on the property experiencing symptoms of illness

CANCELLATION POLICY

 

  • Head Above Water’s normal cancellation policy is in effect, as follows:

All cancellations must be made 24 hours before your scheduled lesson via the Head Above Water Client Portal. If for any reason you are not able to access the portal, you must contact the Head Above Water Office directly via email, text, or phone call (instructors are not responsible for relaying any information). A cancellation made with less than 24-hour notice will result in your lesson being forfeited and no make up lesson offered. This policy includes cancellations for sickness, weather (rain/cold), and any other reason.

FACE MASK POLICIES

  • As of March 6, 2022, in accordance with the new guidelines from the CDC and the City of Los Angeles, face masks are no longer required. However, your swim instructor will be happy to wear a face mask/shield upon request. 

  • The swimmer will NOT wear a mask in the swimming pool.

OTHER POLICIES

  • If possible, please allow your Swim Instructor to use an entrance that provides direct access into your backyard/pool area so they do not have to traverse inside your home.

  • While on the client’s property, the Swim Instructor will do their best to maintain an approximate 6-foot distance between him/her and any other person present.

  • There will be friendly, yet firm communication regarding these safety policies and it is understood that both Swim Instructor and client will abide by all procedures outlined.

  • Client should contact the HAW office if there are any issues or concerns related to the instructor’s adherence to the safety protocols.

  • Please check your phone/email regularly to keep up to date with information regarding potential lesson cancellations due to instructor illness (or any other reason).