ONGOING RESERVATION

MOST POPULAR SCHEDULING OPTION!

The ONLY way to hold onto your preferred time slot is to opt for our no-risk "Ongoing Reservation."

1

FLEXIBILITY!

No need to decide ahead of time how many lessons you will want. After your first package, continue for as few or as many lessons as you want!

2

NO RISK!

Continue to benefit from the package pricing with no contract.

 CANCEL ANY TIME! 

SCHEDULE GUARANTEE!

3

Guarantee that your day/time and teacher will continue to be available for you and ONLY you.

DON'T LET YOUR TIME SLOT SLIP AWAY!

 

Without an Ongoing Reservation, your time slot/teacher are NOT guaranteed beyond your scheduled lesson dates. All time slots are booked on a first-come first-served basis. Your scheduled day/time may be booked by another client after your current package is done,

unless you have made an Ongoing Reservation. 

EXAMPLE: If you purchase an 8-lesson package and book Saturdays at 9am for the next 8 weeks, the 9am slot on Saturday may not be available beyond your 8 confirmed appointment dates. If you want to book another package of 8 lessons, you may be required to find a new day/time for your new package. 

DETAILS OF THE ONGOING RESERVATION

Schedule

Your swim lesson day, time, and teacher are reserved for you indefinitely. This will be your standing appointment time and another client can never reserve your teacher at that time until you give up your time. For example, if you book an "Ongoing Reservation" for Sundays at 10am, YOU and ONLY YOU will get to swim on Sundays at 10am until you discontinue your lessons. 

Cancellations

The regular 24-hour cancellation policy applies. If you can't make it to your scheduled appointment you would need to provide Head Above Water with at least 24 hours notice. You can then either reschedule your class to a different day/time that week, or you can skip your class that week. If you do not reschedule the class for another time, the credit for that week's class will roll over to the next billing cycle.  You are never responsible for paying for lessons that are canceled with more than 24 hours notice. 

Billing

You will be billed on a recurring basis, eight lessons at a time (at the 8-lesson package rate), until you tell the Head Above Water office you would like to discontinue your lessons. To clarify, this scheduling option is NOT more expensive than the 8-lesson package, which is why the "Ongoing Reservation" is our most popular scheduling option. It gives you the peace-of-mind that you will get to keep your time slot as long as you want it, but you don't have to pay more and you aren't locked into a contract of any kind. You can discontinue classes at ANY time.

Discontinuing

Lessons

You can discontinue your lessons at ANY time throughout the year by simply contacting the Head Above Water office and requesting to cancel your Ongoing Reservation. At that point, your standing appointment will be removed from our scheduling system on the date of your request and you will not be responsible for any further payments at that time. If you are in the middle of a billing cycle, you will be refunded for any lessons that you prepaid for but did not use.